Last Updated: Thursday, February 13, 2025
Lavender Maid, LLC is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information – Name, phone number, email address, and home address.
- Home Details – Information relevant to cleaning services, such as pets, number of residents, square footage, windows, flooring, and other home features.
- Payment Information – Payment details are securely stored as a card on file through our third-party provider, Jobber.
2. How We Collect Information
We collect information through the following methods:
- Our website’s contact form
- Phone calls, text messages, emails
- Our scheduling and invoicing system, Jobber securely stores these details
3. How We Use Your Information
We use your personal information strictly for the purpose of providing our cleaning services and communication between you and Lavender Maid, which includes:
- Booking and scheduling appointments
- Managing client profiles and preferences
- Processing payments securely through Jobber
- Communicating services and updates
We do not sell, rent, or share your personal information for any purpose.
4. Third-Party Services
We use Jobber for scheduling, customer management, and payment processing. Jobber securely stores and processes your information in accordance with its own privacy and security policies.
5. Data Storage and Security
- Customer data is stored within Jobber, which serves as our customer relationship management (CRM) system.
- Jobber applies its own security measures to protect customer data.
- Our website hosting platform GoDaddy applies security measures to protect customer data given in the contact form on our website.
6. Data Retention
- Customer information is retained indefinitely unless a request for deletion is made.
- Once a service request is completed, client profiles are archived within Jobber.
7. Your Rights & Choices
You have the right to:
- Request updates or corrections to your personal information.
- Request the removal of your data from our system.
To make such a request, please email, call, or text us, and we will process your request as soon as possible.
8. SMS Messaging Service
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form or email.
- Data Usage: We use your data solely for sending updates and reminders related to our services.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information indefinitely and while using our SMS service. You may request deletion at any time. Please see 6. Data Retention above*
- Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies based on necessary client communication.
Contact Lavender Maid at (757) 324-1881 or info@lavendermaid.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@lavendermaid.com or (757) 324-1881. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Lavender Maid will not sell, rent, or share the collected mobile numbers.
Disclaimer:
At this time, Lavender Maid does not send marketing or campaign text messages. Our team uses texting to send messages or updates regarding your cleaning service.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@lavendermaid.com
Phone: (757) 324-1881
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